WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to deal with problems involving several concrete variables in standardized situations.ĬERTIFICATES, LICENSES, REGISTRATIONS: Access to transportation, California driver’s license, and minimum auto insurance as required by law. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to compute rate, and percent and to draw and interpret bar graphs. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to effectively apply interviewing and listening techniques. Ability to speak effectively before groups of customers or employees of organization. Ability to write routine reports and correspondence. LANGUAGE SKILLS: Ability to read and interpret documents such as rules, regulations, and polices. Federal, State, and local rules, regulations, policies, and procedures governing privacy.ĮDUCATION and/or EXPERIENCE: High school graduate or equivalent and certificate of completion from a college or technical school or two years of public contact experience with clients in an office setting, medical, financial, or eligibility environment. Interview techniques record keeping principles.
QUALIFICATION REQUIREMENTS: Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following patient confidentiality, including the ability to conduct interviews without violating confidentiality. Prepare written reports with recommendations.Identity, analyze, and evaluate each variation of fact and substantiate pertinent information.Determine the accuracy and completeness of all statements of facts completed by clients.Contact interview clients and representatives of businesses or government organizations for the purpose of varying facts.Participate in regular program meetings and trainings such as weekly case reviews, communicable disease training, and others deemed necessary.Work closely with a team to efficiently complete case investigations.Assign risk category and understand protocol for each risk category.Prepare case narratives, memos, correspondence, and other documentation.